Before you write
My progress seems to be missing
Check which of the three save slots is selected. Do not import over a slot before exporting any existing progress. If you have a backup, keep the original file unchanged while troubleshooting.
The game is stuck or looks wrong
Make a backup if possible, then note the app version, your device/Android version and the steps that caused the problem. A screenshot can help, but remove personal information before sending it by email.
Can the website recover my save?
No. The game is stored locally; this website has no access to your device or save slots. A manual export is your portable backup.
Report a problem
Describe what you expected, what happened and how to reproduce it. Please do not send passwords, purchase credentials or private game-save files through the form.
For security reports, contact service@it-solutions-kissing.de and describe the issue without publishing sensitive details.
If you lose internet access after contacting us and need a non-electronic response, tell us and provide a suitable alternative contact route, such as a number for an agreed callback.
Support is handled by the developer. Statutory consumer rights are unaffected.